PRE ORDER AND SHIPPING AND POLICY

​​At Pokrylics, we take great care in packing and shipping our acrylic cases to ensure they reach you safely and in perfect condition.
 

1. Pre Oreder Policy 

• Pre-orders placed on or before the 15th of a calendar month will be shipped by the end of the same month.•

• Pre-orders placed after the 15th and up to the 30th/31st will be shipped by the 15th of the following m

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1. Shipping locations
   • We currently ship across India.
   • International shipping may be introduced in the future and will be updated on our website accordingly.e following month. 

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1. Order Processing Time

• • Orders are processed within 7–9 business days after order confirmation.

  • Made-to-order or custom acrylic cases may require additional processing time, which will be communicated at the time of purchase.
  • Orders are not processed on Sundays or public holidays.
   

1. Shipping Timeline
   • Estimated delivery timelines after dispatch:
   • Metro Cities: 3–6 business days
   • Non-Metro / Tier-2 & Tier-3 Cities: 5–9 business days
   • Remote Locations: 7–12 business days
   • Delivery timelines may vary due to courier partner operations, weather conditions, or unforeseen delays.
    

2. Shipping Charges
   • Shipping charges are calculated at checkout based on product size, weight, and delivery location.
   • Any applicable charges will be clearly displayed before payment.
    

3. Packaging & Handling
   • All acrylic cases are:
   • Carefully wrapped and securely packed
   • Shipped with protective materials to minimize transit damage
   • Despite careful packaging, acrylic is a fragile material and must be handled with care upon delivery.
    

4. Order Tracking
   • Once your order is shipped, tracking details will be shared via email or SMS.
   • Customers are responsible for tracking their shipments using the provided information.
    

5. Damaged or Tampered Packages
   • If you receive a package that appears damaged or tampered:
   • Record an unboxing video clearly showing the condition of the package and product
   • Contact us within 24–48 hours of delivery at pokrylics@gmail.com
   • Claims without proper evidence may not be eligible for replacement or refund.
    

6. Incorrect Address or Failed Delivery
   • Pokrylics is not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses provided by the customer.
   • Re-shipping charges may apply for returned or failed deliveries.
    

7. Delivery Responsibility
   • Once the order has been handed over to the courier partner, delivery timelines and handling are managed by the courier service.
   • Pokrylics is not liable for delays caused by courier operations, natural events, or government restrictions.
    

8. Contact Us
   • For any shipping-related questions or concerns, please contact us at:
   • Email: pokrylics@gmail.com
   • Website: https://www.pokrylics.com/